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- Screamer on Line Two - Telephone Complaint Handling Made Very Simple
Screamer on Line Two - Telephone Complaint Handling Made Very Simple
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Screamer on line two! This book is a must for call centre operators and managers. Phil Hart leads the call handler through the complaint handling process in his distinctive no-nonsense way, taking the reader step by step from complaint to resolution and highlighting potential danger points. Phil's simple, jargon-free description of the process will demystify complaint handling and keep you in control. Phil also has some very clear and simple messages for leader, managers and business owner. Keep it on your desk and never fear the words "I've got a screamer..." again.
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